Q: Who are Dial a Executive Car services?
A: We are a leading London based airport taxi service that is dedicated to conveying travellers TO and FROM all major London Airports, Seaports, Hotels or any UK Postal Code.
Q: What service do you exactly offer?
A: We provide a licensed vehicle and a driver for our customers’ transportation to their requested airports or any other destination of their choice.
Q: Which London airports does your taxi service cover?
A: We offer airport taxi service to customers travelling to or from the following London airports:
London City Airport
Q. Is Dial a Executive Car services a licensed company?
A. Yes. Dial a Executive Car service is legally registered by the Public Carriage Office. Our Licence Number is …
Q. When are you normally available for service rendering?
A. We are always available to customers. Our offices are opened 24 hours 7 days a week, throughout the year.
Q. Are your prices fixed?
A. Yes, but they are fixed only for pre booked transfers. However, any additional services such as diversion, pickups or drop off may attract extra charges.
Q. Will flight delay or cancellation by the airliner attract any extra charge? A. No, since we track our customers’ flight, we’re always aware of any flight delays or cancellations. Consequently, a new adjustment can easily be made by us whenever such occur. You don’t need to fear for our driver will always be there for you whenever you eventually landed.
Q. After booking for my transportation online, what next? A. Once we obtain your online booking, we’ll immediately review your request and send you a confirmatory email with your unique booking confirmation number.
Q. What if I’m travelling with my kids, can you provide special seats for them?
A. Yes, we provide up to two seats for your kids. However, you must tell us the age of your children so as to enable us to provide the best seat for them.
Q. How can I locate my driver on arrival at the airport?
A. You really have no need to panic. Our drivers are always at the airport’s arrival hall with your name card placed by the airport information desk.
Q. Am I permitted to smoke in the car?
A. No. Smoking is strictly banned in our cars.
Q. Is your taxi service shared or singly?
A. At Dial a Executive Car, we don’t run a shared taxi service. All our customers are entitled to a car.
Q. What should I do if I’m unable to locate my driver?
A. All you have to do is to call us on +44 (0) 844-310-3909 and our able admin team will help you find your driver at the terminal at the shortest possible time.
Q: What are your vehicle types?
A: We provide a wide variety of vehicles for our customers. This ranges from saloon, Estate, MPV up to Minibus.
Q: What method of payment is acceptable?
A: All major credit cards are acceptable for payment. It is also possible for you to pay cash to our driver once at the end of your journey. All cash payment must be in British sterling (£).
Q: Is it possible for me to cancel my booking?
A: Yes, you can. However, we advise you to refer to our Terms and Conditions.
Q: Do you operate a fixed price policy?
A: Yes, the price you see at the billboard or website is exactly the price you have to pay. You don’t have to make any extra payments not even Valued Added Tax on any of our services.
Q: Do I have to make my payment before or after service?
A: We normally expect you to make your payment once our driver drops you at your destination. However, if you’re using credit/debit card to make a payment, your payment will be processed during your booking.
Q: Will it possible for me to book online?
A: Yes, you can book your appointment online.
Q: What will I do if I failed to make my flight?
A: If you miss your flight, you must contact us as soon as you can by simply calling us on +44 (0) 844-310-3909 . It’s really very important for you to do this as if you haven’t informed us; we will have definitely sent a driver to the airport and once that has happened; you will have to pay for not showing. However, if you have warned us in plenty of time, your transfer order will be placed on hold for a period of twenty-five hours, during which you’re free to re-book at no extra charge.
Q: What if my purported flight is diverted to a different airport?
A: All you have to do is to contact us as soon as you can by calling us on +44 (0) 844-310-3909 . Once you authorise us, a driver will be dispatched to the new airport. However, you should bear in mind that additional charges may be incurred.